Most of us were so scared when we ordered our first waist trainer and it looked so small that we thought we would never fit there, but that is totally normal. In fact, it is supposed to be tight the first time you put on a waist trainer. So the best thing to do is ask someone else for help when putting it on the first time, With the help of another person, what you do is pull in each side of the waist cincher with both of your hands as hard as you can, then have the person helping you do the hooks for you from the bottom to the top. Once you get in the first hook, it gets a little easier. Don't forget that it is supposed to be tight, otherwise you won't see results.
For answers to frequently asked questions, see below. For all other inquiries or to initiate a return or exchange, email us at firstname.lastname@example.org
All COLOMBIANABOUTIQUE.COM orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 2:00 P.M. EST, or on weekends, or holidays will be processed the next business day.
Shipping times may vary due to availability of merchandise. All Colombiana Boutique products are shipped from New Jersey. Colombiana Boutique is not responsible for any lost or stolen packages.
Please allow 1-2 business days for order processing. All orders are shipped via UPS or USPS.
Shipping rates vary according to the specific Ship To address entered on your order.
An email will be sent to you as a shipment confirmation of your order. This will include the UPS or USPS tracking number. Simply visit www.ups.com or www.usps.com and input the tracking number in the appropriate area.
There is no refunds, exchanges only. You can exchange any full price item - not purchased with a promotional discount - for a full refund within seven(7) days of receiving the item, provided that the item is in its original condition with hang tags still attached. There is no exchange or returns on any underwear or garments with panties or thong attached. International returns must be made within twenty-one(21) days of receiving the item. Shipping costs must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. All sale/clearance/discounted and custom-made/sized items cannot be returned or exchanged. We are unable to offer refunds or exchanges on any items that have been purchased on other websites or from other retailers. Shipping and handling charges are not refundable.
In the unlikely event that you receive the wrong item or a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.
Any item that is damaged after it's been used, must be claimed within 45 days of the original purchase date. There are no refunds or exchanges after this time frame.
We make every effort to process exchanges in a timely manner. You will have your new item within two (2) weeks from the date we receive your item for exchange. Please note that during the holiday season, returns and exchanges may take longer to process.
You can exchange the item for the same style in another size or you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.
We offer a one-time price adjustment if we mark an item down within fourteen (14) days of your order date. Simply email email@example.com within the fourteen (14) day window. We'll refund you the difference in your original form of payment. Items purchased with a promotional discount/codes are not eligible for price adjustments. However, items purchased with free shipping promotions are eligible for price adjustments.
If you'd like to cancel or change your order, please email firstname.lastname@example.org as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please see above for terms of eligibility.
Often times, Customs vary per country, and your local postage does have the right to charge their own clearance fees. Nicolette Shapewear is not responsible for paying Customs charges, this charge must be paid for by the receiver of the parcel. Nicolette Shapewear is only responsible for sending the garment(s) to your Country, with a correct postage label and customs declaration. In the event that the customer refuses to pay the charge and the parcel gets sent back to us, we are not liable for paying shipping costs to resend the parcel back to the customer. You must either pay shipping costs again, or receive a refund for your item(s) withshipping costs deducted.
We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking. Please contact us with any questions or problems.
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