COVID-19 ALERT: Updated 5/25/2020
Colombiana Boutique is now business as usual. Orders are being processed everyday. Expect 1 day processing for your order based on availability. You may reach us at any time via Live Chat Support, Phone Lines, and of course by emailing us at email@example.com
USPS Shipping Alert:
Due to COVID-19, please expect 1-2 Days Delay in your USPS orders. This includes Priority Shipping & First Class Shipping.
Shipping & Returns
For answers to frequently asked questions, see below. For all other inquiries or to initiate a return or exchange, email us at firstname.lastname@example.org
All COLOMBIANA BOUTIQUE orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 2:00 P.M. EST, or on weekends, or holidays will be processed the next business day.
Shipping times may vary due to availability of merchandise. All Colombiana Boutique products are shipped from New Jersey. Colombiana Boutique is not responsible for any lost or stolen packages.
Please allow 1-2 business days for order processing. All orders are shipped via UPS or USPS.
Shipping rates vary according to the specific Ship To address entered on your order.
All promo codes offering free shipping are eligible for USPS Ground shipping on DOMESTIC (United States) orders only.
We do not cover exchanges/returns fees for orders placed with codes 30% and above, or Final Sale Clearance items.
TRACKING YOUR ORDER
An email will be sent to you as a shipment confirmation of your order. This will include the UPS or USPS tracking number. Simply visit www.ups.com or www.usps.com and input the tracking number in the appropriate area.
What's eligible for return or exchange?
100% SATISFACTION GUARANTEED POLICY (U.S. ONLY)
The 100% Satisfaction Guaranteed Policy ensures that you are completely satisfied with our products purchased through Colombiana Boutique. If for any reason, you are not satisfied with our products, you can easily exchange or return the item(s) within 30 Days of Purchase.
Each product must be returned unworn and in perfect conditions with all tags attached and original packaging.
For Hygiene purposes, we do not accept returns or exchanges of panties, and body shapers that include thongs except when there is a manufacturing defect. These garments include, but not limited to References: 8041, NS012, 8052, NS018, 6056, & 6005.
Additionally, we only accept exchanges/returns for items that are:
Unworn, Unwashed, Unstained, Not Damaged, No odors aside from original odor (Cigarette odors are unacceptable), Tags attached, no animal or pet hair, free of stains and powders, Not Stretched out.
Colombiana Boutique will grant the first shipping cost on any returns or exchanges, excluding orders made with codes over 30% off.
For Exchanges: We will only grant ONE free shipping for your exchange which is for a FREE Return Label, however the shipping costs to send the exchange garment must be paid by the customer. (Sent via Invoice to Customer upon Accepting and exchange)
For Returns: We will grant free shipping to to send your RETURN to us, once inspected and approved, your Refund will credit to original form of payment within 3-10 days. Please note for Returns there is Restock Fee of $6.95 that will be deducted from your refund.
All other shipping costs must be paid by the customer for returns or exchanges, unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. All Sale or Clearance items cannot be exchanged or returned.
Shipping Charges are unfortunately non-refundable, as when sending out your parcel, we pay for your label, and cannot get the money back from the postal office, so this will be excluded from any refunds.
The FREE SHIPPING Policy is applicable to U.S. customers only.
You may only cancel your order within 30 minutes of placing the order. Unfortunately after this time frame, your order may have already been processed and on its way to fulfillment.
If you need to modify/change your order please do so within 30 minutes of placing your order, otherwise it may be too late to change order size/color/reference. However, if your order has not shipped yet, we can certainly try for you. Shoot us an email ASAP at email@example.com for order modifications.
International returns must be made within thirty(30) days of receiving the item, provided that the item is in its original condition with hang tags still attached. Shipping costs must be paid for by the customer for all returns or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. All Sale or Clearance items cannot be exchanged or returned. There is no exchange or returns on any panties or body shapers that include thongs.
Customs Clearance Fees/Charges
Often times, Customs vary per country, and your local postage does have the right to charge their own clearance fees. Colombiana Boutique is not responsible for paying Customs charges, this charge must be paid for by the receiver of the parcel. Colombiana Boutique is only responsible for sending the garment(s) to your country, with a correct postage label and customs declaration. In the event that the customer refuses to pay the charge and the parcel gets sent back to us, we are not liable for paying shipping costs to resend the parcel back to the customer. Customer must either pay shipping costs again, or receive a refund for their items with shipping costs deducted.
Incorrect Address/ Parcel Sent Back
We do understand that sometimes, life can be super busy, and we can make mistakes on typing our address! If your parcel gets shipped back to us due to an incorrect address, we will send it back to you free of charge. However, do note that this will count toward your 1 Free Exchange Shipping, so in the case that you need to do an exchange upon receiving your parcel, we do not cover the costs, as the one free shipping has already been granted to you.
What do I do if my item is defective/damaged when I receive it?
In the unlikely event that you receive the wrong item or a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.
Any item that is damaged after it's been used, must be claimed within 45 days of the original purchase date. There are no refunds or exchanges after this time frame.
How can I return/exchange my item?
Please contact us firstname.lastname@example.org for return/exchange approval and further instructions.
When can I expect to see my refund?
You will receive your refund in the original form of payment within two (2) weeks of us receiving your return item.
When will I receive my new item?
We make every effort to process exchanges in a timely manner. You will have your new item within two (2) weeks from the date we receive your item for exchange. Please note that during the holiday season, returns and exchanges may take longer to process.
What if I used a promotion code to make my purchase?
You can exchange the item for the same style in another size or you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.
Can I get a price adjustment?
We offer a one-time price adjustment if we mark an item down within fourteen (14) days of your order date. Simply email email@example.com within the fourteen (14) day window. We'll refund you the difference in your original form of payment. Items purchased with a promotional discount/codes are not eligible for price adjustments. However, items purchased with free shipping promotions are eligible for price adjustments.
Why is My Order Delayed? (Medium/High Risk Orders)
If you have placed an order and still have not received any shipping confirmation after two (business) days it is possible your order has been flagged as Medium/High Risk. Please be on the lookout for an email from us to confirm your Identity or Address. once you are Verified your order will be on it's way to you ASAP!
A High Risk/ Medium Risk order simply means that our system has flagged you as Risk of Fraud due to your Shipping Address, or Credit Card information. But no worries! Sometimes our system can be wrong, which is why we like to contact the customer to verify first :)
How can I change or cancel my order?
If you'd like to cancel or change your order, please email firstname.lastname@example.org as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please see above for terms of eligibility.
I received a note from the postal office about a Customs fee. Will you pay this?
Customs Clearance Fees/Charges
Often times, Customs vary per country, and your local postage does have the right to charge their own clearance fees. Colombiana Boutique is not responsible for paying Customs charges, this charge must be paid for by the receiver of the parcel. Colombiana Boutique is only responsible for sending the garment(s) to your Country, with a correct postage label and customs declaration. In the event that the customer refuses to pay the charge and the parcel gets sent back to us, we are not liable for paying shipping costs to resend the parcel back to the customer. You must either pay shipping costs again, or receive a refund for your item(s) with shipping costs deducted.
We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking. Please contact us with any questions or problems.
Didn't find what you were looking for?
Call us at: (201) 355-5193 Monday-Fridays between 10AM-3PM