FREQUENTLY ASKED QUESTIONS

COVID-19 UPDATES

All returns and exchanges are being quarantined for 48 hours and disinfected. Gloves and masks are strictly enforced in our warehouse.

Colmbiana is running business as usual. All orders are shipped within 1-2 business days.

ORDERS

If you’d like to cancel or change your order, please email support@colombianaboutique.com as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please see above for terms of eligibility.

Yes, simply choose Afterpay at checkout for 4 payments over the course of two months. (Bi-Weekly) For more information on Afterpay, click here. You may also choose to pay in 4 installments using Shop Pay, or Paypal.

SHIPPING & DELIVERY

Click here to view our shipping policy.

Unfortunately, at the moment we only offer Standard U.S Shipping (2-7 Business Days) for $5.95 under $75 and free over $75.

If you have placed an order and still have not received any shipping confirmation after two (business) days it
is possible your order has been flagged as Medium/High Risk.

Please be on the lookout for an email from us to confirm your Identity or address. once you are
Verified your order will be on it’s way to you ASAP!

A High Risk/ Medium Risk order simply means that our system has flagged you as risk of fraud due to your shipping address, or credit card information. But no worries! Sometimes our system can be wrong,which is why we like to contact the customer to verify first.

We are not responsible for lost packages. In order to avoid such issues, please be sure to purchase insurance at checkout to have your package covered. We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking to insure that we receive your product. We must have the product in hand before providing an exchange or refund.

Often times, Customs vary per country, and your local postage does have the right to charge their own clearance fees. Colombiana is not responsible for paying Customs charges, this charge must be paid for by the receiver of the parcel. Colombiana is only responsible for sending the garment(s) to your Country, with a correct postage label and customs declaration. In the event that the customer refuses to pay the charge and the parcel gets sent back to us, we are not liable for paying shipping costs to resend the parcel back to the customer. Customer must either pay shipping costs again, or receive a refund for their items with shipping costs deducted.

RETURNS & EXCHANGES

Click here for our return and exchange policy.

To begin the exchange or return process, click here.

In the unlikely event that you receive the wrong item or a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.

Contact Us

Our offices are located on 132 Bergen Blvd. Fairview, NJ 07022 USA.

Our hours of operation are 10AM – 5PM EST. However, calls & live chat are only available between 10AM – 3PM EST.

Call Customer Service: (201) 355-5193 between Monday-Friday 10AM- 3PM