Shipping & Returns
For answers to frequently asked questions, see below. For all other inquiries or to initiate a return or exchange, email us at email@example.com
All COLOMBIANABOUTIQUE.COM orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 2:00 P.M. EST, or on weekends, or holidays will be processed the next business day.
Shipping times may vary due to availability of merchandise. All Colombiana Boutique products are shipped from New Jersey. Colombiana Boutique is not responsible for any lost or stolen packages.
Please allow 1-2 business days for order processing. All orders are shipped via UPS or USPS.
Shipping rates vary according to the specific Ship To address entered on your order.
All promocodes offering free shipping are eligible for USPS Ground shipping on DOMESTIC (United States) orders only.
TRACKING YOUR ORDER
An email will be sent to you as a shipment confirmation of your order. This will include the UPS or USPS tracking number. Simply visit www.ups.com or www.usps.com and input the tracking number in the appropriate area.
What's eligible for return or exchange?
There is no refunds, exchanges only. You can exchange any full price item - not purchased with a promotional discount - for a full refund within seven(7) days of receiving the item, provided that the item is in its original condition with hang tags still attached. There is no exchange or returns on any underwear or garments with panties or thong attached. International returns must be made within twenty-one(21) days of receiving the item. Shipping costs must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt. All sale/clearance/discounted and custom-made/sized items cannot be returned or exchanged. We are unable to offer refunds or exchanges on any items that have been purchased on other websites or from other retailers. Shipping and handling charges are not refundable.
What do I do if my item is defective/damaged when I receive it?
In the unlikely event that you receive the wrong item or a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.
Any item that is damaged after it's been used, must be claimed within 45 days of the original purchase date. There are no refunds or exchanges after this time frame.
How can I return/exchange my item?
Please contact us firstname.lastname@example.org for return/exchange approval and further instructions.
When can I expect to see my refund?
You will receive your refund in the original form of payment within two (2) weeks of us receiving your return item.
When will I receive my new item?
We make every effort to process exchanges in a timely manner. You will have your new item within two (2) weeks from the date we receive your item for exchange. Please note that during the holiday season, returns and exchanges may take longer to process.
What if I used a promotion code to make my purchase?
You can exchange the item for the same style in another size or you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.
Can I get a price adjustment?
We offer a one-time price adjustment if we mark an item down within fourteen (14) days of your order date. Simply email email@example.com within the fourteen (14) day window. We'll refund you the difference in your original form of payment. Items purchased with a promotional discount/codes are not eligible for price adjustments. However, items purchased with free shipping promotions are eligible for price adjustments.
How can I change or cancel my order?
If you'd like to cancel or change your order, please email firstname.lastname@example.org as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please see above for terms of eligibility.
I received a note from the postal office about a Customs fee. Will you pay this?
Customs Clearance Fees/Charges
Often times, Customs vary per country, and your local postage does have the right to charge their own clearance fees. Nicolette Shapewear is not responsible for paying Customs charges, this charge must be paid for by the receiver of the parcel. Nicolette Shapewear is only responsible for sending the garment(s) to your Country, with a correct postage label and customs declaration. In the event that the customer refuses to pay the charge and the parcel gets sent back to us, we are not liable for paying shipping costs to resend the parcel back to the customer. You must either pay shipping costs again, or receive a refund for your item(s) with shipping costs deducted.
We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking. Please contact us with any questions or problems.